1. Allowed cases for refund and exchange.
- Requesting for refund/exchange on personal issue are allowed for 30 days after receiving. (Shipping payment will be customer's responsibility.)
- If wrapping is opened or product has been damaged, refund/exchange are not allowed.
- For inquiries, please contact via Q&A in Website.
2. Prohibited cases for refund/exchange
- If included goods/hangtags have been lost or damaged.
- When shipped without goods/hangtags.
- If tag has been removed from the product or any of the included goods are missing. Also, if the product has been worn and value of the product has been damaged.
- If some kind of pollutant is on the product including cosmetics.
- If product has been damaged or lost by conditions that are responsible to customer.
- If product's value has been lost or dimished by timebeing.
- If refund/exchange has been requested solely by customer's mind change. (Color difference made by monitor's resolution.)
※ For refund/exchanges made with customer's mind change, shipping fee for refund is customer's responsibility.
※ If original product's issue is reason for the request, shipping fee for the refund/exchange will be charged by MUCA.
3. Refund/Exchange Information.
- Send to: NEOWIZ PANGYO TOWER MUCA TEAM, 14, Daewangpangyo-ro 645beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 13487, Korea
- Name of Bank: Citi Bank Korea Inc.
- Swift Code: CITIKRSX
- Account No: 176-00098-432-01
- Account holder: NEOWIZ Corporation
4. Refund/Exchange Shipping Fee
- For related inquiry, please inquire via Q&A in website.